SHIPPING AND DELIVERY
We strive to pack and ship orders within 3-5 business days.
If you have an urgent order, please send us your request and contact number at firstname.lastname@example.org, and we’ll get back to you at the soonest.
Wait time varies from 3 to 5 weeks. Please place your order only if you are able to wait for the items to arrive.
If your order consists of in-stocks and preordered/backordered items, it will ship only when ALL items have arrived.
Kindly order in-stocks separately if you wish to receive them earlier.
|SHIPPING – LOCAL|
ORDERS $80** AND ABOVE:
Free courier delivery, no code needed! The FREE SHIPPING option will appear for your selection when your order meets the qualifying amount.
Please select the correct shipping to avoid unnecessary charges. Once your order is ready to ship, you’ll receive a tracking number so you’ll know when your package will reach you.
ORDERS BELOW $80:
Courier delivery at a nominal fee of S$3.90
Our local courier partner(s) deliver to your doorstep! Speedy delivery with tracking updates for peace of mind.
HOLD/COMBINE SHIPPING: Need a bit more time? We can hold your order for you until you are ready to ship. Just leave a message at CHECKOUT!
|SHIPPING – INTERNATIONAL|
NOTE: International customs and tax laws vary widely and any related charges are payable by the receiving party; if in doubt, please check with the authorities in your country of residence for more information.
NEW: Flat Rate Shipping to Malaysia & Hong Kong via Janio!
To Malaysia: S$12 | To Hong Kong: S$15
Shop without worrying about shipping charges! We’re pleased to offer a flat fee for shipping to Malaysia and Hong Kong, regardless of your package size.
Shipping to Other Countries
Flat Rate, up to 2kg to the United States & Canada: S$35, United Kingdom S$28
For packages exceeding 2 kg, rest assured that we will quote competitive shipping rates as charged by the shipping provider. There are no hidden costs.
For example, a 1-kg package costs ~$12 to ship to South Korea. For shipping quotes, you may refer to Qxpress’s rates here.
Follow these steps to request a shipping estimate from us:
1. Add your items to the shopping basket.
2. At CHECKOUT, enter your shipping address and select ‘Hold/Combine shipping‘.
3. Under ‘Order Notes‘, let us know your shipping requirements.
4. Click on ‘PLACE ORDER‘. This prompts the system to submit your order to us so we can get a shipping estimate for you.
5. You will be directed to a secured payment page. You may either make payment first to secure your order or simply close the browser and wait for our estimate.
For all other questions, drop us a message at email@example.com and we will reply within 1-2 business days.